IT Operation Manger

Industry Type Banking / Financial Services / Broking
Functional Area IT - Software
Location of Job Riyadh - Saudi Arabia
Other BenefitsFamily Medical, Airtickets
Job Description
Assist in enabling IT to support Business Objectives/Results · Assess IT operational capabilities and define opportunities to create business value and service improvement · Play key roles in Service Quality Improvement Initiatives such as taskforces to stabilize service levels. · Drive Service Quality Improvement initiatives and special projects for service performance/stabilization and improvement · Play a key role in aligning actual performance to the SLA objectives · Play a leading role in optimizing problem isolation and diagnosis processes across the IT organization · Undertake a key role in ensuring required quality of service, availability and performance is achieved for business Applications & Transactions · Provide technical leadership in the execution of IT service improvement initiatives · Assist in driving the initiative to minimize impact of application problems on business processes/applications/transactions by quickly restoring service levels upon failure · Assigning problems to the right groups the first time · Responsible for reviewing and publishing technology problem cause analysis to businesses and periodic scorecard reports for problem management areas · Track actions and recommendations from various forums related to Problem Management to closure · Generate monthly scorecards, publishing and tracking of metrics on post mortem reports and survey feedbacks · Coordinate metrics reporting for preparing management review materials and drive special taskforces · Play a key role in proactive problem management · Perform an active role in establishing Problem Cause Analysis Methodology · Facilitate customer and management deep-dive review of problem causes and trends · Other assignments to improve problem management processes · Responsible to provide management reporting on all activities and any other related reporting requirements as required by the organization. · Supervise IT Operations to satisfy the bank’s Quality of Service, High Availability, Scalability, Performance, & Security needs. · Ensure team members follow procedures and carry out actions within agreed timeframes. · Develop strong relationships with key Business Units · Take tasks that are roughly defined, yet involve complex interactions with other projects, and translate them into concrete initiatives. · Be proactive in finding problems, defining and implementing solutions for them. · Provide technical leadership · Ensure that all concerned staff are trained and provided with the appropriate documentation and information where needed. · Assist problem management to update known error database and track defects in production. · Provide awareness in transforming IT to deliver business value · Transfer knowledge to the bank team

Desired Candidate's Profile
Profile
At least 6 years of profound experience in IT Operations. · Experience in Incident / Problem Management is a strong plus. · Minimum 6 years experience in IT · Strong understanding and experience in IT Operations · Equipped with profound knowledge of data centre operational management · ITIL and/or ISO aligned service management experience · Strong experience in Project Management Cycle (certification is an advantage) · ISO and/or ITIL relevant certification is an advantage · Knowledge and background in Basel II, COBIT (Control Objectives for Information and related Technology) & SOX is preferable · Knowledge of banking business international trends, drivers and compliance objectives is preferable · Holds good experience and knowledge in IT Operational Technologies (IT service management, systems management, etc.) · Strong Technical understanding of multiple platforms, Operating Systems (including UNIX), databases (Oracle, MS SQL), Storage, backup/Recovery, Hardware, FTP, middleware, Banking/ Finance applications, networking and other technology elements. · Detailed oriented and demonstrated ability to think strategically as well as tactically. · Ability to manage multiple problems with conflicting priorities in a 24x7 operational environment · Strong analytical, creative problem solving, and planning skills to achieve results. · History of success working in fast-paced environment and ability to handle multiple concurrent initiatives · Team leadership, coaching and mentoring skills · Demonstrated written and oral presentation skills. · Ability to work autonomously and across departments · Strong communication skills, written and verbal

Experience 7 - 10 years
Education PG - Master of Technology/Engineering ( Computers )
Nationality Any Nationality
Gender Male

Contact Details
Reference Code IRC-V-ITOM-10-08
Name Valsalan - Human Resources
Email hr@arabianjobs.com
Website http://www.arabianjobs.com